Thursday, July 28, 2011
eBay is a Rip Off - Hidden Fees and Frustrations
First of all, just getting the item online was a hassle. There are so many options you have to carefully read through when you are putting an item up there. You will probably have to go back and revise your listing several times because you will figure out you are getting charged fees for things you didn't even know about.
They make it look like you can list an item for free, but if you want to actually get what your item is worth, there is no way to do this. You will have to pay the insertion fee to get it online and then the final value fee if it sells.
The final value fees are outrageous. Expect to pay around 10% of the sale price of your item to eBay. Some common items such as media take out 13%! And what is worse, is that these fees are not clear at all. When you are posting your item, it should clearly tell you that if the item sells you will be charged 10% of the final value. It does not say this. You have to search deep into the support documents to find these fees. Not cool eBay.
I will be doing most of my business on Craigslist for now on. They let you buy and sell items for free. Why can they do it for free when eBay is charging these ridiculous fees? Yes, eBay has a better website and you can sell internationally, but it's still not worth it with the fees they charge.
PayPal also charges fees, but they are not nearly as bad as eBay. Still, when you factor in both of these costs, you end up with a lot less money than what you were actually selling your item for. There must be a better way. If Craigslist could bump up the security and make it easier to buy and sell items to people in other locations, and still keep it free at the same time, that would be the best.
I have been selling things on eBay for a while now and I still have many problems with it.
1. It is too hard to navigate the site. When you log in your are bombarded with images and information that is not wanted. We want to see our account information like what we are selling or buying. To get to this, you have to go through several clicks.
2. They hide the charges from you. Do you want to see your fees for the month after you have sold a few things? Good luck. Expect to do some research just to figure out how to find this section on eBay. It requires careful navigation and several steps. Once you find the right place, you have to adjust the date time frame just to see the previous months charges. This needs to be a lot easier eBay.
3. People don't leave feedback. About 4 of the last 5 items I have sold did not receive feedback. I have 100% rating, but still I don't have a lot of sales so I could really use the feedback ratings.
So yeah I am still bothered by many things on eBay. Not to mention shipping prices at the post office seem to be higher than ever. It is becoming very difficult to sell things these days and actually make a profit with all the fees and charges involved.
So eBay has made some changes such as free insertion fees but they are still charging 10% for the final value. I still think this is too much considering you also have to pay a PayPal fee and most likely the shipping costs when you sell the item. With all these fees it is hard to actually make a profit when selling an item. The eBay site is still hard to navigate. Overall not very happy with the site.
Now eBay has brought back listing fees and of course this was not clear. Previously you could list items for free up to a certain amount per month. Now I go to list a new item and find out I am already charged $.30 without the item even selling yet. They really need to be more clear about the fees. Before you press the button to list and item, it needs to pop up a warning showing exactly how much you are going to be charged for placing the listing. Still just trying to find the fees page is incredible difficult not only to find, but also understand. After all these years, I am surprised at the continued poor navigation and overall usability of eBay.
They seem to have made improvements to the listing procedure to make it a little easier to list an item. Also they are offering free listing most of the time which is better. Still there is the large selling fee if your item gets sold which takes a chunk out of the profits. Also it is still hard to find the fees page. I still use eBay sometimes but there is certainly plenty of room for improvement.