I recently purchased a new computer from Best Buy after visiting several different stores as well as doing much research online. I usually post reviews like this on Yelp, but since this experience covered several different stores and several elements of the shopping experience, I figured I would post about it here.
I started going into the first store without knowing too much about the tech specs and details of the most recent computers. I consider myself pretty tech savvy but it had been a while since I studied up on the latest processors and such so I was in need of some help. At the first store I was greeted by one of the sales staff in the computer department. I gave him an idea of what I was looking for and he was very helpful in recommending a few different models and explaining all about each one. He did a great job and did not try to pressure me into buying anything before I was ready.
I did some more research and a few days later I decided to check out another Best Buy to see if they had a different selection in stock. This one was a little different but had pretty much the same selection. Interestingly at this one I was not approached to see if I needed help. I walked around the computer department and tested out a few different models but during the time, no one came up to see if I needed help. I didn't mind, but it would have been nice in case I did have a question.
I went back home and continued to do more research. Finally I decided on a computer and found it in stock at a 3rd location. I went there and was helped by one of the sales staff. I told him which computer I was looking for and he was able to help me get it quickly. I was also able to get a price match for a lower price found online at one of the competitors. Overall the buying process was pretty easy and I was able to check out without any issues.
After trying out the computer and monitor for about a week, I decided the monitor was too big and I would need to make a return to get a smaller monitor. I wanted to order the 2nd monitor first to compare them and make sure the smaller monitor would work better. For this one, I purchased online and did a store pick up. This process was surprisingly easy and the monitor was ready to pick up earlier than expected.
After trying the new monitor, it worked great so I decided to return the original monitor. I repacked it carefully in the original box and took it back for the return. Again the process was fast and painless. The customer service was very friendly and there were no issues.
About a week into using the new computer, I noticed the price of the monitor dropped $20 on the website. Since they had a price match guarantee during this time, I gave them a call to see if they would give a credit for the difference. They were very friendly again and were able to give the refund of $20 back to my account!
Overall I was very impressed with the entire process from in store research to online purchasing, to returns and even a price match. I even got some rewards credits for making the purchase so I will be able to go back again soon to use the credits on something else! If you are in the market for a new computer or any kind of electronics, I highly recommend checking out Best Buy based on this experience.