Friday, October 13, 2017

Instacart Review – Working as a Full Service Shopper

A few months back I was browsing job listings and found one for a company called Instacart. I had not heard of it before, but it turns out Instacart is a grocery shopping and delivery service that is available nationwide. It allows customers to order groceries from many of their local stores through the Instacart app or through the website. I enjoy grocery shopping and have some experience with delivery, so I decided to apply.

Applying and Getting Started
The online application was incredibly quick. As I remember, it did not even ask for much other than basic information. A couple weeks later I was invited to schedule an “in person” session. At this session, I was able to ask questions, do a practice shop, and get set up with an Instacart credit card. After this, I was able to start picking hours. From what I understand now, they have tried to phase out the in person session so you will be able to get your card by mail.

Before getting started, I did the tutorials, read all the information in the help center, and tried to learn as much as possible on sites like Youtube where other shoppers have posted about their experience. While Instacart provides you with the basics you need to know, there is a lot more information out there to learn. I eventually found a Facebook group that is active and has a lot of tips and advice from other shoppers.

First Impressions and First Day
On my first day, I was scheduled to work a shift from 8-10am. They send you a message 30 minutes before your shift starts that tells you they are looking for an order for you, or that there is an order ready for you that will start at a certain time and location. Since it was my first day, I did not really know where I was supposed to be so I went to the Whole Foods where I had the in store session. I kept an eye on the app and waited for an order.

Turns out, that day and time it was slow so I ended up not getting any orders. I soon learned that you do not have to head out to a store until they actually assign you an order. If you live within your zone, you can actually stay home until they have an order ready for you.

Shopping and Using the App
The next day I started getting orders. I was a little nervous at first, but overall the job is pretty easy. You are given a list of items to find in the store. Most of them will have pictures and details to help find them. Once you find the item, you use the camera on the phone to scan the barcode. This will tell you if you found the right item.

If you can't find something, or something is out of stock, you have the option to find a replacement or to refund the item. You can also message the customer during the shop to get feedback, for example if something they wanted was out of stock and there are a few other options available.

Once you are done, you go to checkout and use your Instacart card to pay for the order. Usually this goes pretty smoothly. So far there was only one time where I had an issue where the card got declined but customer support was able to fix it fairly quickly.

After you pay for the order, you pack up the groceries and navigate to the customer address given in the app. Once you get to the customer's house, you give them the groceries, mark the order as“Delivered” and you are all set!

Overall Impression
I have been working as a Full Service shopper for a few months now and I really enjoy it! I like the independence and flexibility of the schedule. Also the money is pretty good considering the job is not very difficult and does not require much in terms of qualifications or advanced training.

As a Full Service Shopper, you do the shopping and delivering. For some markets, they do have positions where you can do shop only or deliver only. I enjoy the diversity of doing both as it keeps you moving and makes it so it does not become boring.

How much you will like this job can also depend on your location and zone. Some zones are more busy than others. Also the pay rate can vary quite a bit depending on which market you are working in. My zone is somewhat newer so it is not very busy but they do offer an hourly guarantee so you will be guaranteed to make a certain amount per hour, even if you don't get that many orders during your shift.

As I got into the social media groups, I noticed that many people out there working for Instacart are not happy with the company and some of the changes they have made recently. Apparently it used to pay better and because of a change that was made, it caused the tips to go down which people were not happy about.

Personally I don't have a problem with the company and I think the pay is pretty good at least in the zone where I am working. When I worked at previous jobs I used to dread going to work each day. With Instacart I actually look forward to working each day. If you like grocery shopping and driving and it sounds like something you might be interested in, I recommend checking out Instacart to become a Full Service Shopper.

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