Friday, July 29, 2016

AT&T Junk Mail - Attempt to Get on the Do Not Mail List

I do not like junk mail so I try to unsubscribe from as much as possible to limit the amount that shows up each day. Lately I have been getting a lot of advertisements from AT&T. I guess it is expected since I have AT&T internet so they want me to sign up for more services. I am never interested so I looked into how to get off the AT&T mailing list.

After a lot of searching I found this which states you must call their number to request to be added to the Do Not Mail list. This is already very inconvenient as they should have an online form to submit your information to be removed from the list. Nevertheless, I call the number to try to get off the list.

It is the standard voice recognition system that does not work very well. I get connected with a representative and explain that I would like to unsubscribe from the mailings. He seemed to be very clueless and at one point I pretty much had to explain to him the concept of what mail is.

While he was trying to figure out how to do this, I was continually pitched upsells which is a pet peeve of mine at this point. I am calling to get off the mailing list, not to sign up for a new tv service. Companies need to stop this practice. No one is going to sign up for a new service spontaneously like that.

After about 10 minutes I could tell it was not going anywhere and after being on hold of an extended period of time, I just had to hang up. It should not be that difficult to get off a simple mailing list.

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