Friday, December 12, 2014

Peapod Review - Online Grocery Delivery and Pick Up

Peapod is a service that lets you pick out groceries online and then have them delivered to your door. They also have an option where they do the shopping for you and you just have to pick up your order to save time. Peapod has been around for some time now and is available in many states. I don't mind going to the store but one of my family members recommended them and gave me a promo code to use so I thought I would try it out. Here is a recap of my experience using Peapod:

You start by going to the website and entering in your location to make sure the service is available in your area. From their you can start shopping right away. You don't even need to log in to try it out. You can search by item, brand, or category which makes finding things very easy. They have most of the name brands and even a Peapod store brand. You can click on an item to see it up close and get more information about it such as the nutrition facts. You can even sort by unit price which is very helpful when comparing prices. When you find an item you want, you can add it to the cart on the right where it keeps track of your order. Overall I found the website very easy to navigate.

As you might expect, you will pay a bit more per item vs if you were to buy the same item in the store. The convenience of having someone else take the time to gather all the items and deliver them does come at a price. There are some items on sale each week which tend to bring them down to about store price. Also they do have many store brand items which are a good deal. I like to save money so I went with a lot of the store brand items. You have to have a minimum order of $60 to place the order. Also there is a charge for delivery and a smaller charge if you opt for pick up. They do run promotions so you may be able to get these fees waived if you have a promo code.

In checkout, you can select delivery or pickup. I went with the pickup because it was less and there was a pickup place close by. I was able to schedule pickup for the next morning which was nice so you do not have to give them a lot of advanced warning. One thing I noticed is they do not let you enter in a promo code until the last screen, even after you have entered in all your billing information. It would have been nice to be able to apply the code early on to see those savings at the beginning.

Pick Up:
For pick up, you just have to drive up to one of the Peapod locations and tell them your name. Then they load up your car with the order and give you the receipt. Overall the service was quick and friendly.

The groceries came in many bags. They probably could have been consolidated better. Also I found the frozen items could have been colder. They keep them in coolers with ice and actually use dry ice cubes to keep them cold. When I was unloading the groceries, there was one of the dry ice blocks in one of the bags. I'm not sure if this was supposed to come with but it was kind of strange because it had lots of warning on the bag like "Do Not Touch Without Gloves". Other than that I was pleased with the groceries themselves.

I would recommend Peapod for someone who is busy or does not like to go grocery shopping. It is good for someone who does not mind paying a bit more for the convenience of having groceries delivered. It is also great for older people who may have a hard time getting around or carrying heavy groceries. Personally I do not mind going to the store and I would prefer to get the cheapest prices for the same items, so I probably would not use the service on a regular basis unless there were some good promo codes that evened out the prices.

Update 5-14-15: While most items I ordered were great, I got around to using some store brand Automatic Dishwasher detergent and found it was not cleaning the dishes well at all. In fact, dishes looked cleaner going in compared to after they had been washed using the new detergent.  It was a pretty big bottle and I was not going to use it any more because it did not clean the dishes so I decided to give Peapod a call to see if there was anything that could be done. Thankfully they were able to give me a refund for the detergent.  Although the detergent was a disappointment, they get points for good customer service! 

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