Friday, July 6, 2018

Amazon Returns at Kohls Retail Stores – Trying out this new feature

Recently I had made a purchase on Amazon that did not meet my expectations. It had the option to return within 30 days for a refund so I decided to make a return. Upon seeing the return options, I noticed they had an option to make the return at a local Kohls retail store.

I thought this was pretty interesting, especially since it said they will do the packaging and cover the shipping, so really all you have to do is bring the item to the store and they will take care of everything. Seems easy enough, so I decided to try it out.

They send you an email with a QR code that you will need to bring with you so they can scan in the item at the store. I brought in the item and they were able to scan the code from my phone. I got a receipt with a tracking number and it was good to go! I had elected to have the refund credited to my Amazon account and within a few hours the credit was already issued!

They even gave a coupon for 25% off at Kohls for making the return which was nice because I had planned on doing a little shopping in store that same day. I think this is part of the reason they partnered with Amazon returns, to help drive more traffic to the stores and apparently it is working.

Overall I have been pleased with the services provided by Amazon recently from the locker delivery option to the Kohls retail store returns option. It looks like the Kohls returns are only available in select markets, but if it is available in your area, I highly recommended it based on this experience.

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